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When will my order ship ?

PROCESSING TIMES

Orders are typically processed within 3-5 business days. Please note that processing times may be slightly longer during peak seasons.  

SHIPPING OPTIONS & DELIVERY TIMES 

We offer the following shipping options within the United States:

  • Standard Shipping: 3-5 business days
  • Expedited Shipping: 1-2 business days

Delivery times are estimates and may vary depending on your location and carrier delays.

SHIPPING COSTS

Shipping costs are calculated at checkout based on the weight of your order and your shipping address. We may offer free shipping on orders over a certain amount; please check our website for current promotions.

TRACKING INFORMATION

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package on the carrier's website.  

SHIPPING RESTRICTIONS

We currently ship to addresses within the United States. 

 

RETURNS

At Sage & Veda, we pour our heart into creating luxurious, sensorial essentials that we hope you'll adore. We understand, however, that sometimes a product might not be the perfect fit.

If you're not completely satisfied with your purchase, we accept returns within 30 days of delivery.

To initiate a return, please contact us at hello@sageandveda.com with your order number and reason for return. Once your return request is submitted, you'll have 14 days to ship the item(s) back to our fulfillment center.

Returns are eligible under the following conditions:

  • Products must be unopened or very minimally used (less than 10% of product)
  • Items must be returned in their original packaging
  • Products purchased directly from SAGEANDVEDA.com

Please note:

  • Original shipping costs are non-refundable
  • A $5 USD restocking fee will be deducted from your refund amount
  • Items purchased from retail partners must be returned to the original place of purchase

EXCHANGES

Prefer to exchange your product? We're happy to help you find the right Sage & Veda product for your needs. Email hello@sageandveda.com with your order number and desired exchange, and our team will guide you through the process.

ORDER CANCELLATIONS

If you need to cancel your order, please email hello@sageandveda.com as soon as possible. We'll do our best to process your cancellation if the order has not yet been fulfilled. Once an order has shipped, we cannot cancel it, but you may follow our standard return process.

SHIPPING ADDRESS CHANGES

Need to update your shipping address? Contact us at hello@sageandveda.com immediately after placing your order. We'll make every effort to update the shipping information if the order hasn't been processed. Once an order has shipped, address changes cannot be made.

DAMAGED OR INCORRECT ITEMS

If your product arrives damaged or if you received an incorrect item, please email hello@sageandveda.com within 7 days of receipt with:

  • Your order number
  • Photos of the damaged product/packaging or incorrect item
  • Brief description of the issue

We'll work quickly to make it right through replacement or refund.

QUESTIONS?

If you have any questions about our return policy or need assistance with your order, please don't hesitate to contact our customer care team at hello@sageandveda.com.